Knowledge Management

It is important to understand the many sources of information within an organization. Knowledge Management is the process of gathering, organizing and refining information within an organization. In this post, we will cover the basics of knowledge management and the various processes involved in knowledge management.
Although the concept of knowledge management has been around since the 1990’s it is still relatively new to integrate these systems into business strategies and solve business problems. Before we get to the details of knowledge management, let’s first talk about knowledge and its classifications.
Knowledge is the awareness of a business topic. There are two types of knowledge or awareness in an organization: tacit and explicit.
Tacit Knowledge is knowledge that is already in a person’s mind. It has not been shared or documented previously but has been discussed at water coolers and passed on through word-of-mouth encounters. ‘Explicit Knowledge’ refers to knowledge that has been clearly documented via email, newsletters, or chat rooms. Knowledge management is the result of the consolidation of these various types of knowledge.
These are the different steps in knowledge management:
Collecting information from multiple sources.
Cataloging and indexing information to organize it.
Enhancing your knowledge.
Information dissemination throughout the organization.
Advantages of Knowledge Management:
Knowledge management has many benefits:
It saves time and effort in sharing data, and increases efficiency when handling customer inquiries.
It increases revenue by reducing costs associated with maintaining data
As a direct result, organizations can respond faster to inquiries.
Organizations can achieve higher productivity
Client satisfaction increases
What is Oracle Knowledge Management?
“Oracle Knowledge Management” is a system that harnesses knowledge to power. OKM is a Java-based web application that runs on WebLogic. It offers customers and organizations a better search experience.
Intelligent search, natural language processing and knowledge analytics are just a few of the features offered by Oracle Knowledge Management system.
a. Intelligent Search
Oracle knowledge management system makes it easy to understand search queries when they are presented in native languages. This will help reduce search time and increase productivity for organizations. It will also increase customer satisfaction.
b. Natural language processing
It can be difficult to overcome the language barrier. OKM solves this problem by offering its services in 200 pre-configured tongues. Many organizations find it a huge advantage to search for customer questions in their native language.
c. Knowledge Analytics
Everything is being analyzed and analyzed in the Big Data age to make better progress. OKM provides knowledge analytics – “Knowledge analytics” is a way to understand the efficiency of knowledge performance in interacting with customers.
d. Self-service
OKM empowers customers with self-service capabilities. Customers can search for answers through the built-in browser interfaces or post to discussion forums. You can save your queries and answers for future reference.
In this post, we saw an introduction to OKM and ‘Knowledge Management’. It remains to be seen how the concept of “Knowledge management” will change with technological changes like social media.
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